º
e Biologist Vol. 23, N 2, jul - dec 2025
Argota-Pérez & Córdova-Farfán
Pagea, M.J., McKenzie, J.E., Bossuyt, P.M., Boutron,
I., Hoffmann, T.C., Mulrow, C.D., Shamseer, L.,
Tetzlaff, J.M., Aklh, E.A., Brennnan, S.E., Chou,
R., Glanville, J., Grimshaw, J.M., Hróbjartsson,
A., Lalu, M.M., Li, T., Loder, E.W., Mayo, W.E.,
McDonald, S., McGuinness, L.A., & Alonso, F.S.
(2021). e PRISMA 2020 statement: an updated
guideline for reporting systematic reviews. Revista
Española de Cardiología; 74, 790-799.
Swani, K., Milne, G.R., Brown, B. P., Assaf, A.G., &
Donthu, N. (2017). What messages to post?
Evaluating the popularity of social media
communications in business versus consumer
markets. Industrial marketing management, 62,
77-87.
Taqwa, H.A.R. (2023). Assessing the impact of social media
interaction in s-commerce strategies mediated by
relationship quality. Journal of infrastructure, policy
and development, 8, 2807.
Porta, P. (2023). Comunicar en tiempos de expansión de
algoritmos invisibles: “Todo lo que prolifera sin ser
visto, inquieta”. Question, 3, e861.
Timoshenko, A., & Hauser, J.R. (2019). Identifying
customer needs from user-generated content.
Marketing Science, 38, 1-20.
Raji, R.A., Mohd, R.M., & Sobhi, I.M. (2019a).
Consumer-based brand equity (CBBE) and the
role of social media communications: Qualitative
findings from the Malaysian automotive industry.
Journal of Marketing Communications, 25, 511-534.
Tkalac, V.A., Verčič, D., Čož, S., & Špoljarić, A. (2024). A
systematic review of digital internal communication.
Public Relations Review, 50, 102400.
Trivedi, J., Soni, S., & Kishore, A. (2021). Exploring the
role of social media communications in the success
of professional sports leagues: An emerging market
perspective. Journal of Promotion Management, 27,
306-331.
Raji, R.A., Mohd, R.M., & Sobhi, I.M. (2019b). e
mediating effect of brand image on the relationships
between social media advertising content, sales
promotion content and behaviuoral intention.
Journal of Research in Interactive Marketing, 13,
302-330.
Ukpabi, D. C., & Karjaluoto, H. (2018). What drives
travelers’ adoption of user-generated content? A
literature reviews. Tourism Management Perspectives,
28, 251-273.
Raji, R.A., Mohd, R.S., Mohd, I.S., & Mohamad, B.
(2020). Do firm-created contents on social media
enhance brand equity and consumer response
among consumers of automotive brands? Journal
of Promotion Management, 26, 19-49.
Vinh, T.T., Phuong, T.T.K., Nga, V.T.Q., & Nguyen, P.
(2019). e effect of social media communication
on brand equity through Facebook: evidence from
CGV Cinemas, Vietnam. International Journal of
Electronic Customer Relationship Management, 12,
143-166.
Rojikun, A., & Darda, A. (2025). Optimizing Business
Communication Strategy to Increase Consumer
Interest in Purchasing in the Digital Era. Jurnal Ilmu
Ekonomi Manajemen Dan Akuntansi, 6, 90-101.
Voorveld, H.A.M. (2019). Brand communication in social
media: A research agenda. Journal of Advertising,
48, 14-26.
Sagynbekova, S., Ince, E., Ogunmokun, O.A., Olaoke, R.,
& Ukeje, U.E. (2021). Social media communication
and higher education brand equity: e mediating
role of the WOM. Journal of Public Affairs, 21, 1-9.
Williams, C., & Dedeo, M. (2023). Digital communication
use before and during COVID among residential
older adults. Geriatric Nursing, 53, 116-121.
Shakeel, B., Sheezan, F., Ahmad, R.M., & Bazillah,
F. (2023). Adapting to a new reality via digital
innovation consumer opinions on the service
economy. Journal of Multidisciplinary Cases, 4, 22-
34.
Received September 18, 2025.
Accepted November 15, 2025.
378